Refund policy

Refund & Returns Policy

Last updated: June 2026

We want you to be completely satisfied with your purchase from Shopivo Budget Sports Gear. If you are not happy with your order, please read our policy below.

Your Right to Cancel (UK Consumers) Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. To exercise this right, please contact us at info@shopivosports.store within 14 days of delivery.

Returns Once you have notified us of your wish to return an item, you have a further 14 days to return the goods to us. Items must be returned in their original condition, unused, and with all original packaging intact.

Return shipping costs are the responsibility of the customer unless the item is faulty or was sent in error.

Refunds Once we receive and inspect the returned item, we will process your refund within 14 days. Refunds will be issued to your original payment method. We reserve the right to deduct an amount for any diminished value of the goods if they have been handled beyond what is necessary to establish their nature, characteristics, and functioning.

Faulty or Damaged Items If your item arrives damaged or faulty, please contact us within 48 hours of delivery at info@shopivosports.store with your order number and photos of the issue. We will arrange a replacement or full refund at no cost to you.

Non-Returnable Items The following items cannot be returned: